Shipping Policy

To find out if you qualify for free shipping, simply add your products to the cart and enter your address. If you don't qualify for free shipping, the cost of shipping will depend on the weight and size of your order. This will appear at the checkout page before you proceed to payment. 

Please note, we are unable to offer free delivery or standard delivery on tanks, cabinets, fresh food or frozen food, bulky or fragile items or items longer than 1 metre in length once packaged.

Courier Information

We use the following couriers so we can offer shipping to as many postcodes as we can.

Regional and Remote Areas

We are regularly reviewing our shipping rates with our courier partners, so we can offer shipping to more pet parents all around the country. If you don’t happen to qualify for free shipping, the cost of shipping will depend on the weight of your order. Please send us an email and we will happily provide you with a shipping quote.

Expected Delivery Times

We always do our best to ship your order as soon as we can, so you can receive your pet essentials as soon as possible. All orders are shipped directly from our warehouse in Wollongong. For orders received on a business day, we do our best to ship your item within 24 hours of the order being placed. All orders placed over the weekend or on a public holiday, will be shipped the next business day. You will receive an email notification confirming your order, and again when your order is dispatched. We estimate orders to metro areas will take 2-5 business days, whereas regional and rural areas can be up to 10 days. Please note these are only estimates and the exact time frame will depend on our courier partner. We apologize for any delays in receiving your order.

Free Same Day Delivery

We offer FREE Same Day Delivery for orders over $50 the Illawarra region between Monday to Friday. This incorporates postcodes 2500-2508 and 2515-2530. Please note that Same Day Delivery does not apply to bulk deliveries such as garden products, hay, and horse feed as these need to be delivered with our larger truck and no deliveries are made on weekends.

Bulk Deliveries

We have partnered with our courier partners to be able to offer competitive shipping rates for bulk orders Australia wide. Please email us for a shipping quote.