Returns and Exchange
Palatability
Several premium dog and cat foods offer a money back guarantee, whereby if your pet does not like the food, or it is deemed unsuitable by a vet, you can be refunded. To be eligible for a refund, please return the product to us at your earliest convenience. Please note that the food must be either unopened or with only ¼ or less used. Any shipping fees will be at your own expense. If you would prefer to exchange for another food, we are happy to incur the shipping fees to send the new food.